ISSUE: Error while Editing an entry in the Credential Editor 'Key not valid for use in the specified state'

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Overview

When attempting to Edit one of the entries in the Credential Editor, an error will pop up as shown below:

Key not valid for use in the specified state

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This will occur when the logged-on user is different than the account running the Cloudficient services on the Bridgehead server. 

Solution

1. Open the Services app and find the 3 services below:

Remad.ActiveDirectory

Remad.Exchange

Remad.OnPrem.Bridgehead

2. Open the properties of the services and take note of the user account listed under the Logon tab

3. Log onto the server using that account and re-launch the Credential Editor as an Administrator


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