ISSUE: Move Mailbox step error 'The user does not exist or has entered the wrong password'
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Overview
The error below occurs when a Mailbox Move is initiated.
Execute_HYBRID_MoveMailboxToO365: An error occurred during Exchange Online Powershell | In the case of a Federated user(that is owned by a federated IdP, as opposed to a managed user owned in an Azure AD tenant) ID3242: The security token could not be authenticated or authorized.The user does not exist or has entered the wrong passwordInnerException : There was an error parsing WS-Trust response from the endpoint. This may occur if there is an issue with your ADFS configuration. See https://aka.ms/msal-net-iwa-troubleshooting for more details. Error Message: Federated service at https://autologon.microsoftazuread-sso.com/orrick.onmicrosoft.com/winauth/trust/2005/usernamemixed?client-request-id=26f15d4a-ac22-4916-a848-8c43f455d34c returned error: Authentication Failure | Result: Not received [ProcessResult]
This will occur when the service account used for the O365 connection has been changed, locked out, or expired.
Solution
Update the service account(s) password using the Credential Manager. The following article walks through this process.
Once this has been completed, Restart the step.