ISSUE: The server could not be contacted for "Set Outlook Settings" step

Last modified: 8 months ago

Overview

Workflow step "Set Outlook Settings" may fail with the following Step Message visible under Mapping Progress page.

Following error can be see in the USER AGENT log file:

2023-09-19T11:44:06|ERROR|P:15940|T:19 |SetOutlookRegistryValuesCommandExecutor|2f9f9bb1-ef89-4fbb-899f-a6ff6e12c472|92c1f944-11b7-4034-b4ae-0a46426b0dbb|
System.DirectoryServices.AccountManagement.PrincipalServerDownException: The server could not be contacted. System.DirectoryServices.AccountManagement.PrincipalServerDownException: The server could not be contacted.
 ---> System.DirectoryServices.Protocols.LdapException: The LDAP server is unavailable.
   at System.DirectoryServices.Protocols.LdapConnection.Connect()
   at System.DirectoryServices.Protocols.LdapConnection.SendRequestHelper(DirectoryRequest request, Int32& messageID)
   at System.DirectoryServices.Protocols.LdapConnection.SendRequest(DirectoryRequest request, TimeSpan requestTimeout)
   at System.DirectoryServices.Protocols.LdapConnection.SendRequest(DirectoryRequest request)
   at System.DirectoryServices.AccountManagement.PrincipalContext.ReadServerConfig(String serverName, ServerProperties& properties)
   --- End of inner exception stack trace ---
   at System.DirectoryServices.AccountManagement.PrincipalContext.ReadServerConfig(String serverName, ServerProperties& properties)
   at System.DirectoryServices.AccountManagement.PrincipalContext.DoServerVerifyAndPropRetrieval()
   at System.DirectoryServices.AccountManagement.PrincipalContext..ctor(ContextType contextType, String name, String container, ContextOptions options, String userName, String password)
   at System.DirectoryServices.AccountManagement.PrincipalContext..ctor(ContextType contextType)
   at System.DirectoryServices.AccountManagement.UserPrincipal.get_Current()
   at cloudficient.PSTComplete.Agent.Common.Execution.MAPI.SetOutlookRegistryValuesCommandExecutor.ExecuteInternalAsync(CommandDto envelope, SetOutlookRegistryValuesCommand command, CommandQueueItem commandQueueItem, CancellationToken cancellationToken) in E:\_w\o\2\3\s\cloudficient.PSTComplete.Agent.Common.Execution.MAPI\SetOutlookRegistryValuesCommandExecutor.cs:line 58
System.DirectoryServices.Protocols.LdapException: The LDAP server is unavailable.
   at System.DirectoryServices.Protocols.LdapConnection.Connect()
   at System.DirectoryServices.Protocols.LdapConnection.SendRequestHelper(DirectoryRequest request, Int32& messageID)
   at System.DirectoryServices.Protocols.LdapConnection.SendRequest(DirectoryRequest request, TimeSpan requestTimeout)
   at System.DirectoryServices.Protocols.LdapConnection.SendRequest(DirectoryRequest request)
   at System.DirectoryServices.AccountManagement.PrincipalContext.ReadServerConfig(String serverName, ServerProperties& properties)

Solution

This is just temporary error when agent cannot contact the Domain Controller server.

Select affected user on the Mapping Progress page and click "Restart" on the top ribbon:

NOTE: if all the users in the migration failing on the same error, then customer need to check if there is internal issue with Domain Controller.