ISSUE: Remove License step error 'Request_BadRequest: User does not have a corresponding license'

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Overview

The Remove License step fails with the error below: 

Request_BadRequest: User does not have a corresponding license. [ProcessResult]

Image 254

Cause

This was due to the customer removing the license before this step was run. 

Solution

When this error occurs, contact the customer to confirm if they have removed the license.  If so, skip this step so the process may continue.   


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